Our Policy

Terms & Conditions

**PLEASE READ CAREFULLY**

RESERVATIONS
In order to ensure that you obtain your desired appointments, we recommend scheduling your appointment as far in advance as possible to ensure availability. To accommodate your desired appointment a credit card is required at the time of booking to guarantee your reservation. We hold this information as part of our cancellation policies and only make necessary charges to your account on the date of your scheduled service. Details of our cancellation policy are provided below.

*Please notify the spa coordinator of any allergies or sensitivities to aromas or ingredients when you
schedule your appointment. Although we offer planned spa packages for your convenience, you are welcome to combine any of our spa and salon services for a custom package that meets your needs.

Re-scheduling
Re-scheduling you are only allowed one reschedule for your dep to be applied to your appt in your 24-hr period of your initial appt . You will be charged a new dep/re-scheduling fee amount of $25.00 to re-schedule the second time or after your 24hr period.

CANCELLATION POLICIES & FEES
Your spa treatments are reserved especially for you. We value your business and ask that you respect the spa’s scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours in advance.
Any cancellations or rescheduling with less than 24 hours of notice are subject to a cancelation deposit fee of 50% of your treatment cost of the total scheduled service. *Prepayments are non refundable if you cancel and will be applied to your cancelled appointment. Clients who miss their appointments without giving any prior notification will be charged in full 100% for the scheduled service. Clients 15min late will be charged a $25.00 late fee . Clients who are more than 30 minute late without notification will be cancelled and will be charged in full for the scheduled service. * If you cancel your appointment more than twice you will have to call and book your appointment directly with us and you will have to pay 100% of your treatment up front to schedule your appointment. *Consultations & Deposits are non- refundable* No Refunds on any service.

We recognize the time of our clients and staff is valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time. Additionally, many times our staff will be functioning in an “on call” status and can have travelled to the spa specifically for your service. For these reasons we are obligated to compensate our staff for their time as well as make up for the lost revenue.

When you schedule your appointment with us, you are agreeing to these policies. All services require a non – refundable $25.00 deposit credit card payment to guarantee a reservation so please have your credit card and/or gift certificate ready when booking. You will not be billed for the remaining of your services until after your appointment, unless there is a cancellation or no show.

Prices and Services
Prices and services are subject to change without notice. We will do our best to keep our clients up to date on any changes that may occur but encourage all clients to inquire about pricing and available services when booking your appointment.

Series of Treatments
We are unable to process any returns or reimburse any payment transaction on any spa treatment series that are purchased. We will, however, exchange them for other products or spa credit of equal value.

Gratuity
Gratuity is not included in the price of service or spa packages, customary tipping runs 15% to 20% but is of course, at your discretion. You may tip the therapist in the room or upon check out at the front desk with cash, or credit card.

Check in
We ask that you please arrive 10-15 minutes prior to your appointment time. We will do our best to accommodate late arrivals (no more than 15 minutes). However, the length of service may be adjusted so as to not interrupt the scheduled appointments of other guests. Full price of scheduled services will apply, so please plan accordingly.